Items purchased online at the Perinka website may be returned directly to our return center. If you are returning your online purchase to a retail store, please note:

• Refunds for items returned to a Perinka online store will be in the form of store credit only.
• All returns made to a Perinka online store will be subject to the applicable store return policy.

Perinka Online Return Policy

Return Policy

• Perinka online purchases may be returned within 30 days. Items should be returned in unopened or original condition to our Return Center, with a copy of the electronic confirmation printed or e-mailed to us at info@perinka.com.
• A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
• Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

Instructions

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process.
3. Include a copy of the confirmation receipt. We will not be able to process a return for any shipment received without a confirmation receipt.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
   
   Perinka Return Center, 1950 Richmond Road, Staten Island, NY 10306

Damaged or Defective Products
To return a damaged or defective item, please contact our customer service team by phone at 1-866-669-3343. Our customer service team will provide you with additional information and instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.